Refund policy

30 days to decide

You may return an item within 30 days of delivery. Items must be unused, in their original packaging, and in resalable condition.

If it arrives damaged or defective — we pay

If your order arrives damaged, or proves defective within the warranty period, we cover return shipping in full and send either a replacement or a complete refund, whichever you prefer.

Please inspect your order on delivery and email hello@gleamdreams.com within 48 hours with photographs of the item and the outer packaging. Photographs let us file the carrier claim on your behalf, which is why we ask for them.

If you change your mind — you pay return shipping

If the item is as described and you simply decide against it, the return is yours to arrange and pay for. We will refund the full purchase price once the item arrives back with us in resalable condition.

We want to be straightforward about why. These are bulky floor and table lamps, and return freight on a piece that size typically runs $25–50. Some stores absorb that cost and build it into the price. We would rather keep the price where it is and tell you the actual terms up front.

How to start a return

Email hello@gleamdreams.com with your order number and the reason for the return. We will reply with instructions and a return address. Please do not send anything back before contacting us — unannounced returns can be lost.

Refunds

Refunds are issued to the original payment method once the returned item has been received and inspected, normally within 5–7 business days. Original shipping was free, so there is nothing to deduct on that side.

What we cannot accept

Items returned without their original packaging, items damaged through use or attempted repair, and returns started more than 30 days after delivery.

Gleamdreams · 94-449 Mulehu St, Mililani, HI 96789, United States · hello@gleamdreams.com · 808-230-1140